推薦老師：醫療機構管理研究所鍾國彪老師
可近性、費用與品質是健康照護體系的三大課題。近年來醫療品質與病人安全更成為各國衛生政策中最重視的問題，不論是從企業界的品質管理、到各種改善的作法，在國內外已經有初步的成果，希望此次的展出，能讓醫學校區的大學生、碩博班生及醫謢人員，可以開始了解與投入這個領域，共同為提升國內的醫療品質與病人安全來努力。
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| 編號 | 書名 / 作者 | 出版社 | 出版年 | 索書號 | 適用等級 | 摘要 |
|---|---|---|---|---|---|---|
| 1 | Applying quality management in healthcare : a process for improvement / Diane L. Kelly | Health Administration Press | 2003 | W84.41 K295a 2003 | Basic |
Kelly (University of North Carolina) supplies healthcare managers with an approach to quality issues based on the application of systems thinking to healthcare organizations. She explores fundamental managerial and organizational issues related to healthcare quality, explains basics of performance excellence, and provides a set of tools for managing healthcare quality. Several system models are presented to demonstrate the relationships among variables within a system.
Use this book to translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality. The text emphasizes improving the quality of the way healthcare organizations are managed. Exercises in the book allow you to test your understanding of the concepts you’ve learned by applying them to real-life management situations.
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| 2 | Continuous quality improvement : integrating five key quality system components : approved guideline / Gary B. Clark ... [et al.] | NCCLS | 2004 | QY25 N213 v.24-35 2004 | Basic |
Continuous Quality Improvement: Integrating Five Key Quality System Components; Approved Guideline--Second Edition (NCCLS document GP22-A2) addresses clinical service directors, managers, and supervisory personnel in both the public and private sectors, in any clinical service setting--from the point-of-care to the largest multidisciplinary clinical facility.
Continuous quality improvement (CQI) promotes efficient and effective quality improvement of all clinical service managerial and operational functions. This guideline defines CQI and explains how to implement CQI through important quality system management approaches. To achieve CQI, the clinical service needs to synchronize five quality system components including Quality Planning, Quality Teamwork, Quality Monitoring, Quality Improvement, and Quality Review.
Not for individual sale. Sold only as part of the Quality Specialty collection.
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| 3 | Continuous quality improvement in health care : theory, implementation, and applications / Curtis P. McLaughlin, Arnold D. Kaluzny [editors] | Jones and Bartlett Publishers | 2004 | W84.AA1 C76 2004 | Basic |
The Second Edition of the successful Continuous Quality Improvement in Health Care is thoroughly revised and updated to address the ever changing health care system. Learn the management techniques you'll need for improving quality of health services. Examines the philosophy of CQI/TQM and provides guidelines for implementation --This text refers to an alternate Hardcover edition.
Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. Updated material includes a new focus on reducing medical errors, the introduction of CPOE, Baldridge Award criteria, and seven new case studies.
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| 4 | Core curriculum for medical quality management / American College of Medical Quality (ACMQ) | Jones and Bartlett Publishers | 2005 | W84.1 C797 2005 | Advanced |
Core Curriculum for Medical Quality Management addresses the needs of physicians, medical students, and other health care professionals for current information about medical quality management, principles, methods, programs, systems, and experiences. This book presents a true "state-of-the-nation" assessment of medical quality management and highlights the need for training of physicians who will lead the medical quality movement in the 21st century.
Each contributing author is a recognized leader in medical quality management. The reader should find this to be a highly readable basic text to acquire a sound initial working knowledge of medical quality management.
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| 5 | The effect of health care working conditions on patient safety / prepared for Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services ; prepared by Oregon Health & Science University Evidence-based Practice Center ; David H. Hickam ... [et al.] | National Technical Information Service | 2003 | WX185 E27 2003 | Advanced |
Do the working conditions of health care personnel contribute to the incidence of medical errors? This question is often raised during public discussion of ways to improve patient safety. How much do issues of nurse staffing and doctors' hours, for example, contribute to the estimated 44,000 to 98,000 deaths per year in hospitals due to medical errors?
The objective of this report is to identify and summarize evidence from the scientific literature on the effects of health care working conditions on patient safety. The report also identifies relevant information from industries outside of heath care.
Working conditions were classified into five categories:
‧Workforce staffing.
‧Workflow design.
‧Personal/social factors.
‧Physical environment.
‧Organizational factors.
The classification system for working conditions was derived from existing literature and advice from an expert panel. It is consistent with human factors research in multiple disciplines and industries such as aviation and nuclear power. Workforce staffing refers to job assignments and includes four principal aspects of job duties: the volume of work assigned to individuals, the professional skills required for particular job assignments, the duration of experience in a particular job category, and work schedules. Workflow design focuses on the job activities of health care workers, including interactions among workers and the nature and scope of the work as tasks are completed. Personal/social factors refer to individual and group factors such as stress, job satisfaction, and professionalism. Physical environment includes aspects of the health care workplace such as light, aesthetics, and sound. Organizational factors are structural and process aspects of the organization as a whole, such as use of teams, division of labor, and shared beliefs.
The researchers developed an analytic framework to define how working conditions are related to patient safety. Antecedent conditions, which are external factors such as personal characteristics of workers and fixed structural characteristics of the system (e.g., geographic location, regulations, and legislation), can affect the impact of working conditions on patient safety. Working conditions are viewed either as resources that improve work quality or as demands that impede work quality. Working conditions potentially affect patient safety, which leads to patient outcomes.
The researchers also developed a model of patient safety to help frame the key questions and provide a way to synthesize data reported in studies. The model is drawn from injury analysis and incorporates elements of both processes and outcomes. It is based on the relationships between medical errors (defined as the failure of a planned action to be completed as intended, or the use of a wrong plan) and adverse outcomes (injuries caused by health care rather than underlying disease).
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| 6 | The handbook of patient safety compliance : a practical guide for health care organizations / Fay A. Rozovsky and James R. Woods, Jr., editors ; foreword by Maree Bellamy | Jossey-Bass | 2005 | WB100 H2363 2005 | Advanced |
The Handbook of Patient Safety Compliance is a guide for all health care organizations and their leaders on how to take needed critical steps in improving the quality of care by reducing the risk of harm within their institutions. The book is filled with the most current information on the laws and regulations, initiatives, effective analysis, error reduction, standards of care, data, claims, disclosure, human research, confidentiality, and compliance in the area of patient safety.
Written for virtually every professional and leader in the health care field, as well as students who are preparing for careers in health services delivery, this book presents a framework for developing a patient safety program, shows how best to examine events that do occur, and reveals how to ensure that appropriate corrective and preventative actions are reviewed for effectiveness. The book covers a comprehensive selection of topics including
．The link between patient safety and legal and regulatory compliance
．The role of accreditation and standard-setting organizations in patient safety
．Failure modes and effect analysis
．Voluntary and regulatory oversight of medical error
．Evidence-based outcomes and standards of care
．Creation and preservation of reports, data, and device evidence in medical error situations
．Claims management when dealing with patient safety events
．Full disclosure
．Patient safety in human research
．Managing confidentiality in the face of litigation
．．Managing patient safety compliance through accountability-based credentialing for health care professionals
．Planning for the future
The Handbook of Patient Safety Compliance includes strategies, tips, suggestions, tools, and sample documentation.
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| 7 | Health care operations management : a quantitative approach to business and logistics / James R. Langabeer II | Jones and Bartlett Publishers | 2008 | WX157 L271h 2008 | Basic |
Reviewer:Lena L Watson, Dr. RN, MBA/HCM(University of Phoenix)
Description:This book describes supply chain management and production in healthcare settings.
Purpose:The purpose is to give a perspective of operations management that is based on sound strategies and logistics. This is a noteworthy objective because, as the author indicates, most publications on this topic focus more on governance or financial aspects of a healthcare organization. This book covers all of these major areas in depth.
Audience:The author specifically indicates the book is appropriate for healthcare executives and administrators in charge of business operations management and recommends it be used in undergraduate and graduate courses as well. In addition, executives charged with accounting, finance, or project management may benefit from this book. The author, an associate professor at the University of Texas department of public health, has conducted research into healthcare operations management for many years.
Features:This is a good resource for individuals with extensive financial, accounting, and economics background. While its heavy use of formulas, tables, graphs, and matrices may initially intimidate some readers, the book includes basic and clear explanations, definitions, and a glossary.
Assessment:The core of the book contains 16 chapters divided into three parts covering healthcare operations management, process engineering and optimization, and logistics and supply chain management. Each chapter has summaries, discussion questions, and exercises. The back matter of the book has answer keys to select problemsand an extensive glossary of terms.
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| 8 | The healthcare quality book : vision, strategy, and tools / [edited by] Scott B. Ransom, Maulik Joshi, David Nash | Health Administration Press | 2005 | W84.AA1 H4346 2005 | Advanced |
Ransom (healthcare improvement, University of Michigan) and contributors highlight the quality improvement tools and strategies suggested by three major Institutes of Medicine reports. Early chapters review fundamental principles, and later chapters build on the theme of patient centeredness. The approaches and strategies advocated here are intended to address the inadequacies in care that occur every day, one patient at a time. The primary audience for the book is graduate students in healthcare and business administration, public health, and medicine.
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| 9 | Keeping patients safe : transforming the work environment of nurses / Committee on the Work Environment for Nurses and Patient Safety, Board on Health Care Services ; Ann Page, editor | National Academies Press | 2004 | WX185 K26c 2004 | Advanced |
Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses working conditions and demands.
Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system.
During the past two decades, substantial changes have been made in the organization and delivery of health care and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk.
This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.
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| 10 | Managing health programs and projects / Beaufort B. Longest, Jr | Jossey-Bass | 2004 | W84.1 L852m 2004 | Basic |
Longest (health policy and management, University of Pittsburgh) defines the work of managers in health programs and projects. The book is structured around core project management activities, such as strategizing, designing, and leading, and facilitative activities, such as decision making, communicating, and marketing. Program planning, budgeting, and staffing issues are also examined.
The intended audience for the book includes students in public health, health management, and other health professions.
This essential resource shows how to effectively organize, implement, and evaluate health programs and projects. Managing Health Programs and Projects clearly defines and describes the work of managers in health programs and projects. The book explores the decision-making process, defines the process of communicating, probes the fundamentals of program planning, explains budgeting, covers staffing for programs and projects, and explains how leaders motivate participants in health programs and projects.
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| 11 | Patient safety : essentials for health care / Joint Commission Resources | Joint Commission on Accreditation of Healthcare Organizations | 2005 | W84.AA1 P286 2005 | Basic |
Reviewer:Paul H. Keckley, PhD(Vanderbilt University Medical Center)
Description:This workbook is intended for use by health facility providers for orientation of
employees about JCAHO safety initiatives. It is written at a basic level.
Purpose:This book is best used as a course outline with employees in the acute and ambulatory
settings to alert them to JCAHO compliance standards about patient safety. It is specifically designed for use in the context of JCAHO accreditation.
Audience:The audience is first line employees in health facilities.
Features:The workbook is basic in design: there is limited conceptual content. Most content is focused on tactical level advisory recommendations.
Assessment:Within the context of JCAHO accreditation, this is a useful tool fairly consistent with other JCAHO workbooks and manuals.
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| 12 | Patient safety : principles and practice / Jacqueline Fowler Byers, Susie V. White | Springer | 2004 | W84.7 P2978 2004 | Basic |
This book provides readers with both a foundation of theoretical knowledge regarding patient safety as well as evidence-based strategies for preventing errors in various clinical settings. The authors' goal is to help clinicians and administrators gain the skills and knowledge they need to develop safe patient practices in their organizations.
Key topics include:
‧An overview of evidence-based best practices for patient safety
‧Clear explanation of important patient safety policies and legislation
‧Innovative uses of technology such as computerized provider order entry, barcoding medications, and computerized clinical decision support systems
‧The importance of an informed patient in preventing medical errors
‧How to communicate with the public and the patient about errors if they occur
‧Special patient safety concerns for children, the elderly, and the mentally ill
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| 13 | Patient safety : the PROACT root cause analysis approach / Robert J. Latino | CRC Press | 2009 | WX153 L357p 2009 e-book | Advanced |
As Medicare, Medicaid, and major insurance companies increasingly deny payment for "never events", it has become imperative that hospitals and doctors develop new ways to prevent these avoidable catastrophes from recurring. Proactive tools such as root cause analysis (RCA), basic failure mode and effects analysis (FMEA), and opportunity analysis (OA) are useful in preventing error, but in the healthcare field, such tools are often constrained by reticence to share information about mistakes and other inhibitive paradigms inherent to the industry.
This book provides a perspective on patient care from outside the health industry and culture. It teaches a proven approach that measures its effectiveness based on patient safety results, rather than compliance, and demonstrates the Return-On-Investment for using RCA to reduce and/or eliminate undesirable outcomes. Addressing the contribution of human error to physical consequences, it explores ways to identify conditions which are more prone to result in human error. It also uses FMEA to proactively identify unacceptable risks, and then uses the concepts of RCA to prevent risks from materializing.
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| 14 | Patient safety in emergency medicine | Lippincott Williams & Wilkins | 2009 | WX215 P298 2009 | Advanced |
With the increased emphasis on reducing medical errors in an emergency setting, this book will focus on patient safety within the emergency department, where preventable medical errors often occur. The book will provide both an overview of patient safety within health care—the 'culture of safety,' importance of teamwork, organizational change—and specific guidelines on issues such as medication safety, procedural complications, and clinician fatigue, to ensure quality care in the ED. Special sections discuss ED design, medication safety, and awareness of the 'culture of safety.'
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| 15 | Practical patient safety / by John Reynard, John Reynolds, Peter Stevenson | Oxford University Press | 2009 | WX185 R459 2009 | Advanced |
Following recent high profile cases of surgical error in the Uk and USA, patient safety has become a key issue in healthcare, now placed at the heart of junior doctor's training. Errors made by doctors are very similar to those made in other high risk organizations, such as aviation, nuclear and petrochemical industries. Practical Patient Safety aims to demonstrate how core principles of safety from these industries can be applied in surgical and medical practice, in particular through training for health care professionals and healthcare managers.
While theoretical aspects of risk management form the backdrop, the book focuses on key techniques and principles of patient safety in a practical way, giving the reader practical advice on how to avoid personal errors, and more importantly, how to start patient safety training within his or her department or hospital.
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| 16 | Preparing to meet Joint Commission patient safety goals : a supplement to Preparing the pharmacy for a Joint Commission survey, 5th edition / Charles P. Coe, John P. Uselton ; contributors, Patricia C. Kienle, Lee B. Murdaugh | American Society of Health-System Pharmacists | 2004 | WX179 C672p suppl 2004 | Advanced |
The National Patient Safety Goals established by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) are having a direct and significant impact on hospital management.
Preparing to Meet Joint Commission Patient Safety Goals is your complete and comprehensive guide to addressing this important category of new requirements. This timely supplement to Preparing the Pharmacy for a Joint Commission Survey publication provides everything needed for facilities to meet the evidence-based requirements of this important new category of JCAHO standards, including:
‧Information on all National Patient Safety Goals, as well as complete coverage of a new goals relating to healthcare-acquired infections.
‧All forms, policies, and checklists required by JCAHO to demonstrate pharmacy compliance.
‧Interpretation and hands-on guidance to ideally prepare for your facility's accreditation survey.
‧Up-to-date practice information on Joint Commission Medication Management Standards.
Give your team the practical tools and information they need to ensure compliance with the very latest JCAHO patient safety standards. This important guide and reference book is published by the American Society of Health System Pharmacists. You may also be interested in Preparing the Pharmacy for a Joint Commission Survey.
ASHP is the 30,000-member national professional association that represents pharmacists who practice in hospitals, health maintenance organizations, long-term care facilities, home care, and other components of health care systems. ASHP, which has a long history of medication-error prevention efforts, believes that the mission of pharmacists is to help people make the best use of medicines. Assisting pharmacists in fulfilling this mission is ASHP's primary objective. The Society has extensive publishing and educational.
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| 17 | Quality health care : a guide to developing and using indicators / Robert C. Lloyd | Jones and Bartlett Publishers | 2004 | W84.1 L793q 2004 | Basic |
Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. You’ll also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on your progress toward quality measurement. Finally, this book shows you how to analyze your data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
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| 18 | Quality improvement research : understanding the science of change in health care / edited by Richard Grol, Richard Baker, Fiona Moss | BMJ Books | 2004 | W84.3 Q14 2004 | Basic |
Improvement in Quality of care is a given in today's health services. How this can best be achieved is still the subject of research and debate. The methodologies for research in managing change are the subject of this book.
Based on a series published jointly in the British Medical Journal and Quality and Safety in Health Care it discusses the techniques for research leading to cahnge and improvemnet of care.
Chapters Include:
‧Quality Improvement Research
‧Using Routine Comparative Data to Assess the Quality of Health Care
‧Research methods used in developing and applying quality indicators in primary care
‧Qualitative Methods in Research on Healthcare Quality
‧Research on Patients' Views in the Evaluation and Improvement of Quality of Care
‧Research Designs for Studies Evaluating the Effectiveness of Change and Improvement Strategies
‧Evaluation of Quality Improvement Programmes
‧Process evaluation on quality improvement programmes
‧Systematic Reviews
‧Desiging a quality improvemnt intervention
‧Methods for Evaluation of Small Scale Quality Improvement Projects
‧Economic Evaluation
‧Statistical Process Control as a Tool for Research and Healthcare Improvement
Written by internationally recognised workers in quality improvement, this is and important reference for all health care workers and managers charged with evaluating and improving the quality of care in their institutions.
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| 19 | Quality management in health care : principles and methods / Donald E. Lighter, Douglas C. Fair | Jones and Bartlett Publishers | 2004 | W84.1 L723q 2004 | Basic |
Now in its second edition, Quality Management in Health Care: Principles and Methods addresses the mounting pressure on the health care industry to control costs while providing the highest quality care and services. In doing so, it provides students with a solid foundation in the implementation of quality improvement activities and the tools necessary to evaluate and improve their efforts toward quality of care. With an emphasis on general theory and practical applications, the text delineates the techniques that form the basis of quality management in medicine, such as group processes, process orientation, statistical process control, and statistical techniques. A clear and concise writing style and effective use of examples, illustrations, and case studies elucidate the complex
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| 20 | A quality management system model for health care : approved guideline / Lucia M. Berte ... [et al.] | NCCLS | 2004 | QY25 N213 v.24-37 2004 | Advanced |
Second Edition provides the necessary background information and infrastructure to develop a quality management system that will meet healthcare quality objectives and be consistent with the quality objectives of each organization or service. This guideline provides a structure for a comprehensive, systematic approach to build quality into the healthcare organization or service's processes, assess the organization or service's performance, and implement quality improvements.
This document, used with the relevant discipline-specific companion document for individual service areas, can provide the means to apply this model to their respective operations.
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| 21 | Quality and performance improvement in healthcare : a tool for programmed learning / Patricia Shaw ... [et al.] | American Health Information Management Association | 2003 | W84.1 Q12 2003 | Basic |
This new textbook from AHIMA presents a comprehensive introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations of all kinds. Numerous examples and case studies from real-life healthcare settings bring home the importance of quality in healthcare services. Healthcare information management students will find the textbook’s unique programmed approach to the subject easy to use and understand. Students will also gain hands-on practice applying the analytical and graphic tools used in performance and quality improvement. Student projects are integrated into the chapter discussions, which range from designing specific improvement projects, to ongoing quality monitoring, to managing quality improvement programs and staff. An instructor’s guide is provided to educators in an on-line format through the AHIMA Learning Institute. The instructor’s guide includes supplementary materials specific to health information management and lesson plans applicable to students in two-year and four-year HIM programs.
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| 22 | Taking the lead in patient safety : how healthcare leaders influence behavior and create culture / Thomas R. Krause and John H. Hidley ; foreword by Diane C. Pinakiewicz | John Wiley & Sons | 2009 | WX185 K91t 2009 | Advanced |
Synopsis
Written by industry professionals: a workplace safety specialist in junction with a practicing physician and medical manager.Provides recommendations for assessing hospital safety practices as well as specific suggestions for behavioural interventions. Brings a systematic approach to healthcare safety, identifying common problems through illustrative case studies and offering solutions.Offers several different perspectives including patient safety, doctor safety, and administrator safety.
Doody Review Services
Reviewer:Helen A Taylor, MSN, RN(James A. Haley Veterans' Hospital)
Description:This is a very responsive little book to how to promote and lead in patient safety. It clearly uses leadership strategies to foster a culture of patient safety.
Purpose:The purpose is to influence behavior change toward patient safety in healthcare.
Audience:It appears to be geared for either hospital CEOs or management.
Features:The book looks at the pillars of promoting an organizational culture change regarding patient safety. It touches on root cause analysis, but I would have liked to see more about the National Patient Safety Goals and about system vulnerabilities.
Assessment:This book is very helpful for those who are just beginning with organizational culture changes. However, despite all the work that Dr. Jim Bagian has done since 1999, especially with root cause analysis, neither he nor the National Center for Patient Safety is mentioned.
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| 23 | Transforming health care management : integrating technology strategies / Ivan J. Barrick | Jones and Bartlett Publishers | 2009 | W84.1 B275t 2009 | Basic |
Using straightforward, accessible language, this groundbreaking resource is a comprehensive primer on the most progressive tools and techniques currently used for assessing healthcare systems and healthcare process effectiveness. Typically these tools are embedded in programs such as Total Quality management, continuous process improvement, process reengineering, protocol redesign, or more recently, Six Sigma and organizational transformation.
Typically these tools are embedded in programs such as Total Quality Management, continuous process improvement, process reengineering, protocol redesign, or most recently, Six Sigma and organizational transformation. This resource presents an integrated, multi-disciplinary approach while focusing on fundamental concepts.
It will thoroughly prepare the reader to design, implement, manage, operate, monitor or improve technology, processes, and programs and is an ideal reference or resource for those studying, planning or expanding healthcare information technology, operations research, systems analysis, process improvement, or informatics. Features include:
‧Chapters cover highly technical subjects using clear and accessible language.
‧Vignettes from the author’s years of professional experience illustrate particularly complex concepts.
‧Focuses on key concepts and applications rather than theory and jargon.
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| 24 | 病人安全理論與實務 / 邱文達,李友專,朱子斌主編 | 台灣醫務管理學會 | 2004 | 419.207 0083 | Advanced |
病人安全要靠醫療機構團隊合作才能完成，因此，病人安全相關作業之貫徹執行，有賴醫療機構之組織文化的形成的調察力、專業力與執行力，才能克竟全功。而面對病人安全亮起紅燈，更應抱持找出問題，全力處理問題、面對責任，化危機為轉機，以使醫療體系承續經營。
病人安全深受世界矚目已是大勢所趨，臺北醫學大學市立萬芳醫院走在潮流的尖端，在邱文達院長領導下，孜孜不倦地從理論與實務，建立完整的病人安全藍圖，本書即是心血的結晶，並與大家一起分享。
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| 25 | 醫療品質指標理論與應用 / 醫院評鑑暨醫療品質策進會編著 | 合記 | 2003 | 419.2 7770 | Advanced |
本書的內容從品質指標的理論開始介紹，包括國際品質指標的介紹、品質指標的發展到資料如何收集、解讀分析、應用改善等都有詳盡的說明。後段的指標實務應用，則是TQIP(台灣醫療品質指標計畫)專案小組成員結合參加醫院資料，更進一步去探討每個數據資料背後的意義，進而提出各項改善的參考建議。對於提昇國內醫療品質有極大的效益。
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| 26 | 醫療品質管理實務 : 提昇醫療品質之旅醫院追求卓越之道 / 沈孝梅等作; 黃琡雅, 朱子斌主編 | 北市萬芳醫院發行 : 合記圖書經銷 | 2008 | 419.2 7706-1 | Advanced |
本書內容兼顧國際與國內的趨勢、醫院內部作為與外部持續監測機制的介紹，理論與實務併現，對醫院品質管理者可給予深入淺出的啟發。本書第十一章對於人文與藝術層面的探討尤其重要，在21世紀，醫療照護除了安全及品質之外，病人權益越來越受到重視，人文與藝術涵養的提升成為建構全人的、更人道、也更社會化的醫療照護體系的重要工作。
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